Last updated: October 15, 2026
Team CCI HVAC LLC, doing business as Fry Heating, Cooling & Plumbing, of Toledo, Ohio (“Fry,” “we,” “us”) sends text messages (SMS) through the Fry App and its business systems from two numbers: (567) 298-6425 for staff, subcontractor and partner messages, and (419) 517-8378 for customer service messages. “Fry Heating, Cooling & Plumbing” is the registered trade name (DBA) of Team CCI HVAC LLC, and the two are the same business. This page explains who gets our texts, how people agree to receive them, and how to stop them.
What we text, and to whom
- Fry employees (company-issued phones): on-call emergency alerts and work assignments such as punch-list items.
- Subcontractors and partners: an invitation link to sign in to the Fry App, and work notices about your project work (for example a task assigned to you, paperwork approved, an invoice ready to pay, an invoice paid, or a new message on your project).
- Existing Fry customers: service messages about work you have asked for or that is already scheduled, such as scheduling a maintenance visit, appointment confirmations, and technician arrival notices.
Fry does not send marketing, promotional or advertising text messages.
Customer text messages from (419) 517-8378
Existing Fry customers who opt in get service messages from (419) 517-8378: appointment updates (for example, a technician running late), a thank-you and short feedback request after a completed visit, reminders that a maintenance plan or warranty is about to expire and how to renew it, and scheduling of maintenance visits. This number is not used for marketing or promotional messages.
Customers opt in one of three ways: (1) by texting the word START to (419) 517-8378; (2) on our public customer sign-up page, https://fry-app.netlify.app/customer-text-signup.html, which has an unchecked consent box and a “No thanks” choice; or (3) by telling our office by phone that they want texts, after which our staff record the agreement and the customer receives a confirmation text with STOP and HELP instructions. We never text a customer first to ask whether texting is OK. Signing up is optional and is never required to receive service. Reply STOP to (419) 517-8378 at any time to stop; reply HELP for help.
How people agree (opt-in)
- Everyone: enter your mobile number and check the unchecked consent box on our public sign-up page, https://fry-app.netlify.app/sms-optin.html. Fry does not text an employee, partner or customer who has not agreed.
- Customers opt in as described in the customer section above (text START to (419) 517-8378, the customer sign-up page, or by phone with our office). Giving us a phone number when booking service is not, by itself, agreement to receive texts.
Signing up is optional. The sign-up page has a separate, unchecked consent box and a “No thanks” choice. Consent to receive texts is not a condition of buying anything from Fry, of employment, or of using any Fry app or service; anyone can decline and still use them.
Message frequency, cost and carriers
Message frequency varies with the work (for example, a few messages per service visit for customers, or per on-call alert for staff). Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Opt out and help
Reply STOP to any message to stop receiving texts from that number; you will get one confirmation and no more messages. Reply HELP for help, or contact us below. After you opt out, you can opt back in by replying START or by signing up again on the sign-up page.
Privacy
We do not sell or share mobile numbers or text-message consent with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy.
Contact
Team CCI HVAC LLC d/b/a Fry Heating, Cooling & Plumbing
Toledo, Ohio
Phone: (419) 472-1106
Email: dan.pienta@relyonfry.com